Staff Induction: Get  ‘em while they’re hot!

Staff Induction: Get ‘em while they’re hot!

Can you remember, possibly many years ago, your first few days in a new job? How did you feel at that time? Did your staff induction period leave you feeling good or bad about your new employer? Were you brimming full of new ideas and wondering why things were the way...
A global logistics failure and your staff

A global logistics failure and your staff

Once upon a time the world’s largest logistics business nearly collapsed. Imagine the chaos that nearly ensued, critical parcels undelivered – the world over. Children (and some adults) crying hysterically as their needs went unfulfilled. What happened? I interviewed...

Constructive feedback to improve staff performance

Have you ever delayed giving staff feedback, to see things get worse? Many people avoid or delay “confronting” the person, only to see things get worse. They then get more annoyed, tempers get lost and things really do get worse! If you’ve ever...