Arrogance and confidence, two sides of the same coin?

Arrogance and confidence, two sides of the same coin?

Reading Time: 3 minutes | What do you think about arrogance and confidence? Is one good and the other bad? The difference could help your influencing skills and your ability to get more from your team. Do you ever ponder on the difference between the two, or which is OK? This article looks at...
3 surefire steps to improve the behaviour of your team

3 surefire steps to improve the behaviour of your team

Reading Time: 2 minutes | I was listening to the owner of a firm complain about the behaviour of his team recently. He has about 50 people in his team and didn’t seem to rate any of them!  He told me they weren’t doing things properly and he could not understand why. 3 things to...
Soliciting. Is it good for business?

Soliciting. Is it good for business?

Reading Time: 3 minutes | Feedback can be a very powerful tool, but it can also do great harm.  I’d love your views on whether feedback should be solicited, or unsolicited As a Business Coach I know that constructive feedback can really help people to improve; at it’s simplest it’s...
9 tips to help, if put off by people or objections.

9 tips to help, if put off by people or objections.

Reading Time: 4 minutes | If being in front of some people causes your work to suffer, read on. I often meet people who want to improve their sales, or communication. Perhaps you have been totally flummoxed when somebody said something, or worse still by the presence of a certain type of...

Would you tell your customers to eat their fingers?

Reading Time: 1 What do your words mean to your team? I recently heard that the famous phrase “finger licking good” was translated into Chinese for helping to sell product into China. The company later realised that the translated version meant “Eat your fingers off”. When I finished...