How can you help clients who don’t respond?

Reading Time: 4 minutes | You’re coming up on a deadline, you’ve done your side of the bargain (and some) but you’re waiting on them to get their information back to you. If they delay either you end up working long hours late into the night, or you have to “let them down”. Although as...
KPIs: Are they really worth using and what are KPIs?

KPIs: Are they really worth using and what are KPIs?

Reading Time: 4 minutes | How do you use KPIs (key performance indicators) in your firm and how should you choose what to measure? It’s an important thought that can profoundly change the performance of your firm. KPIs are often discussed in groups of business owners of all types (especially...
10 Reasons to consider outsourcing work from your firm.

10 Reasons to consider outsourcing work from your firm.

Reading Time: 2 minutes | Outsourcing is one way to allow the owners of small firms to concentrate on growth. I asked an outsourcing specialist what she thought, Jacqui Frost of The Office Genie said… The owners of many small firms start on their own, doing everything that needs to be done....