Personality power versus client service.

Personality power versus client service.

Reading Time: 2 minutes | Client service doesn’t have a magic formula, but it’s something we all want. Excellent client service improves client loyalty and profitability. It can be as simple as leaving everybody smiling and feeling good about their interaction with you. It is...
Whose fault is poor client service?

Whose fault is poor client service?

Reading Time: 4 minutes | Many professionals wax lyrical about client service skills, without creating WOW client service. There are 3 key elements to client service that many firms don’t get, so directors “blame” staff for having poor client service skills. What’s the real...
Client service – what’s it worth?

Client service – what’s it worth?

Reading Time: 2 minutes | What are ever improving client relations worth to you and your firm? Extraordinary client service is something many people talk about and work towards, this article has one simple thought that will help. Your client doesn’t care how much you know, until they know how...
Exceptional client service, in my bed?

Exceptional client service, in my bed?

Reading Time: 3 minutes | Exceptional client service is not about being nice to clients. It’s a state of mind where one is always looking for ways to show you are thinking of clients. One very hot night this summer I stayed at some budget hotels and B&B’s, whilst diving my way round the...
Client needs, client service and toilet rolls.

Client needs, client service and toilet rolls.

Reading Time: 2 minutes | How often have you thought about client needs lately? No, really thought about them, and how you could be adapting your offering? Here are some ideas about how, and why you might think about changing client needs and your offering. Toilet rolls and client service?...
How many rubbish presents have you ever brought?

How many rubbish presents have you ever brought?

Reading Time: 3 minutes | Love: Valentines day and your client service I sit here aware that it’s Valentines day and that people are buying Roses, Chocolates, wine, goodness only knows what. Maybe the humbug in me is saying “why”. But, actually I was thinking about client service; how much do...