Reading Time: 3 minutes |
Updated May 6, 2017 | Client Service
Have you ever thought “OMG, that’s incredible” as you’ve purchased something, or signed up for a new service? Not “what a good product”, but “Wow, I feel really special”? The chances are that you remember it, speak about...
Reading Time: 3 minutes |
Updated May 4, 2017 | Client Service
You have a great firm, it’s growing as you’ve mastered your sales process and you get good referrals. However, could you improve your onboarding process? Does the way you welcome new clients mean they immediately think about passing you more leads, or is it a chore...
Reading Time: 2 minutes |
Updated Feb 21, 2017 | Client Service
Yes, you did read that title! This is what happened when three Accounting firms banned chase up emails and chase up letters for managing clients. Let’s be honest, wouldn’t you like to know what happened? Managing Clients Many businesses need to chase...
Reading Time: 2 minutes |
Updated Feb 13, 2017 | Client Service
Have you heard about Pokemon Go recently? If so, did it make you wonder what can your small firm learn from this phenomenon? This article has ideas on how you can improve your firm, based on the Pokemon Go phenomenon. What is Pokemon Go? Pictures of children walking...
Reading Time: 2 minutes |
Updated Aug 20, 2016 | Client Service
Have you ever felt self-conscious when you tell people that you’re an accountant? Go to a networking meeting, or chat to a group of business owners and people often refer to the “stereotypical” accountant. Why are accountants thought to be boring?...
Reading Time: 2 minutes |
Updated Nov 3, 2015 | Client Service
Growing your professional services firm can be hard work, but one of the worst times is when you’re getting busy. Busy enough to cope, but not busy enough to deal with little extras and certainly not busy enough to take on another member of staff. It’s a common story!...
