Is this you?

Growing your firm

pints of beer

Whose fault is poor client service?

Many professionals wax lyrical about client service skills, without creating WOW client service. There are 3 key elements to client service that many firms don’t get, so directors “blame” staff for having poor client service skills. What’s the real problem? An absence of client service skills? It was late, I was tired, and at the […]


What really winds you up?

You’re growing your small professional practice and at times it can be really frustrating, there are some things guaranteed to wind you up, where others make you smile. Here are 5 solutions to the most annoying things in modern small professional practice. What winds the country up? Alison Lynch wrote an article in The Metro, which made me […]

Leading your team


Magical team meetings

Effective team meetings can make a massive difference to the productivity and profitability of a small firm. This article has two tips for making team meetings more effective in your firm. The genie A part qualified Accountant, a bookkeeper and the owner of a small accounting firm are going out for lunch (it was Christmas […]


What does “authentic” mean and why should you care?

“Being authentic” seems to be a great buzz phrase of the moment, applied to professionals, business owners, speakers, networkers, and leaders; but what does being authentic mean, should you bother and does it affect your firm’s performance?   What does being authentic mean? So I hear many professionals worry about the need to “be authentic”, […]

Your strategy

The budget - a business plan?

A budget is NOT a business plan!

Watching the Chancellor strut his stuff recently sparked several debates about the tax implications and impact of growing a small professional firm and potential impacts on small businesses. It also created an interested discussion about business planning and how many professional firms don’t have a useful business plan! The ability of some firms to be […]